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How d777 Handles Your Personal Information

When you open an account with d777 and fund it through bKash, Nagad, or Rocket, you share personal data with us. This page explains exactly what we collect, why we collect it, and how you can access, update, or remove it.

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d777 How d777 Handles Your Personal Information
REACH OUR TEAM

Contact d777 About Your Data

If you want to see what data we hold, correct something that looks wrong, or ask us to delete your account information, reach us through any of the channels below. For payment-related data queries — bKash, Nagad, or Rocket transaction records — have your account ID and wallet number ready so our team can pull the right records quickly. Response times depend on query volume, and data-access requests may take longer to process than general support questions.

Team online

Live Chat

Open the chat widget inside your account dashboard. Our support team can handle data queries and escalate to the privacy team if needed.

Email Support

Send your data request to the support address listed in your account settings. Include your registered email and the specific data you are asking about.

Account Settings

Some data — like your contact details and notification preferences — can be updated directly inside your account profile without contacting support.

DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Your account data sits behind SSL encryption on every request, whether you are on mobile or desktop. We apply the same protection to payment credentials tied to your bKash, Nagad, and Rocket wallets. Account access uses OTP verification, so a login attempt from an unfamiliar device triggers a code to your registered number before entry is granted. Data access inside our team is role-based: staff who handle payment queries can see transaction logs but not your full identity record. We review these access controls regularly.

SSL Encryption

Every page on d777 — including the deposit and withdrawal flow for bKash, Nagad, and Rocket — runs over an encrypted connection so your credentials are not exposed in transit.

OTP Account Access

When you log in from a new device or browser, we send a one-time code to your registered mobile number. This step stops unauthorised access even if someone has your password.

Data Retention Policy

Transaction records are kept for payment reconciliation. Account data is removed or anonymised after account closure, within the timeframe required by applicable rules in your region.

Who to Contact

For formal data-access or deletion requests, email our support team with your account ID. We will confirm receipt and tell you the expected timeline before we begin processing.

Frequently Asked Questions About Your Privacy

The questions below cover what we collect, how long we keep it, and what steps you can take to manage your data. If your question is not here, reach us through live chat or email.

We collect your name, email address, mobile number, and the wallet identifiers you link for bKash, Nagad, or Rocket payments. Device and session data is also gathered automatically when you use the lobby.

Only with the payment processors needed to complete your transactions — bKash, Nagad, and Rocket networks. We do not sell your data or share it with advertisers or unrelated third parties.

Send a data-access request to the support email listed in your account settings. Include your registered email and account ID so we can locate your records and respond accurately.

Yes. Contact support with a deletion request. We will remove or anonymise your account data after closure, except for transaction records we are required to keep for payment reconciliation under applicable rules.

Transaction logs — including bKash, Nagad, and Rocket payment references — are retained as long as needed for payment reconciliation and any applicable regulatory requirements in your eligible region.

We use session cookies to keep you logged in and analytics cookies to monitor page performance on mobile. You can clear or block cookies through your browser settings, though some lobby features may not work correctly without session cookies.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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